Why isn’t my premium membership reflected on my account?

If you recently upgraded to a premium membership but do not see this change reflected in your account, there are a few steps you can take to resolve the issue. Please follow these troubleshooting tips to ensure your membership benefits are properly activated.

Troubleshooting Steps:

  1. Log Out and Log In:

    • Step 1: Log out of your account.
    • Step 2: Close the browser or app completely.
    • Step 3: Open the browser or app and log back into your account.
    • This process can help refresh your account’s status and show your membership upgrade.
  2. Check Your Payment Status:

    • Ensure that the payment for the premium membership has been processed successfully. Sometimes, delays in payment processing can cause a delay in the activation of your membership.
    • You can verify your payment status in the payment settings section of your account or by checking your email for a confirmation receipt.
  3. Verify that your subscription was purchased on the correct account:
    • Was your recent subscription purchased on a different account by chance?
    • Did you create an additional account intentionally or inadvertently using the "Continue with Apple" method?
    • Please try logging in to our site/apps using the "Continue with Apple" button as this may provide you with access to your premium subscription.

Still Need Help?

If you have tried the above steps and your premium membership still isn’t reflected on your account, please contact our customer support team for assistance. You can reach us through our Support Center. Our team is ready to help resolve any issues as quickly as possible.

Thank you for being a valued member, and we appreciate your patience as we work to ensure your premium membership benefits are fully activated.

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